Yes.
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
No, impact is made on the active EPP after the upgrade.
If you withdraw cash, a cash advance fee will be applied and the cash interest will
be calculated from day one and will be posted at the end of each statement till
you settle the cash dues.
Yes, you’ll receive a confirmation message showing the credit limit once the card
is approved.
You can’t request the cash on phone service if your card is stopped or inactive.
No, if your line is suspended, you will not be able to access your wallet.
The eligibility for the fee waiver is determined by the bank policy and the refund
could be 50% or 100% of the issuance fees except for World, World Elite, and
EgyptAir cards. To get the refund, you need to activate your credit card within the
first three months of issuance then the refund will be processed on the following
month from activation. The refund is for the issuance fees only.
For ATMs at branches, you can visit the branch the next day to receive your card back
after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex
regions. You’ll receive an SMS with the details on the central vault location to receive the
card.
Yes, the customer can get the cash over the counter from specific branches:
Cairo Branches: Mostafa El Nahas, El Gezira, Maadi tower.
Alex Branches: Azarita Branch.
If the due date falls on a weekend or a holiday, the direct debit payment will be
processed on the previous working day before the vacation.
You need to contact the call center to open an investigation with the card network.
• Partial payoff is available after 6 months of loan disbursement and up to 30% from the principal outstanding loan amount.
• Early full settlement is available after 6 months of loan disbursement.
Our SMS messages for Smart Wallet users are available in English and Arabic.
The application is available in both English and Arabic. The default language is selected for the first time based on the language of your phone, yet you can change it from the application’s settings after you log in.
The application is available in both English and Arabic. The default language is selected for the first time based on the language of your phone, yet you can change it from the application’s settings after you log in.
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
Member banks of the Instant Payment Network are integrated into the network to accept and execute customers’ instructions, based on their authorization. They are also licensed by the Central Bank of Egypt to allow InstaPay to process customers’ transactions.
Yes, Instapay is now available outside of Egypt for users to transfer funds between Egyptian banks, noting that you still need to enable the service using your active Egyptian SIM card to use the service
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