Some fees apply. Check with our staff or check on the special Forex ATMs machines designed for currency exchange.
Customers can pay back their loans over up to 30 years as per the initiative announcement terms. For more information, click here.

This discount allows you to redeem your miles for EGYPTAIR flights at a lower mileage cost.

This allows you to check an additional bag for half the price or a free carry-on hand-bag (up to 10 kg).

• Fast track branch service: Receive immediate assistance whenever you visit CIB branches, ensuring that your requests are processed as quickly as possible, or when you call our call center at 19666. • Current and savings accounts: Save your money with CIB current and savings accounts and enjoy a diverse range of features, customized to meet various lifestyles, along with preferential fees and charges. Open an Everyday Savers account to watch your savings grow daily.

• CIB Plus personal loans: Enjoy the best borrowing options in the market to fund a variety of personal needs, from furnishing your new home to covering vacation expenses for you and your family.

• Plus debit card: Forget cash and use your CIB Plus debit card! Enjoy a limit of EGP 500,000 for purchases and EGP 30,000 for cash withdrawals inside Egypt. Collect 1.5 BONUS points for every pound spent wherever you shop and redeem them from a list of participating stores.

• The CIB Platinum Credit Card offers a range of benefits from worldwide purchasing:

- Access to selected airport lounges for a new and easy digital experience with the MasterCard Travel Pass app.

- Collect 3 BONUS points for every pound spent wherever you shop and redeem them from the list of participating stores.

- Issue up to 4 supplementary cards for free for family members.

- Use your Platinum Credit Card anywhere in the world.

• Les Concierges Egypt Services: Enjoy the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort.

Smart Wallet users can pay up to EGP 60,000 per day and EGP 200,000 per month.
  • Pay your internet, mobile, electricity, water, and gas bills through your Smart Wallet.
  • Recharge your mobile credit or anyone else’s from the telecommunications company of your choice (Vodafone, Etisalat, Orange, or WE).     
  •  Donate to any organization or charity found on CIB Smart Wallet.
Starting the 1st of July, 2022, a fee of 5 Egyptian Pounds will be applied on each cash withdrawal transaction using any CIB debit or prepaid cards on other banks’ ATMs in Egypt.

Concierges services offer you the best services provided in cooperation with Les Concierges Egypt! You will receive special assistance with a wide range of services, saving you time and effort, such as:

•Entertainment Bookings: Indulge in endless entertainment with CIB Plus Concierge services, where the excitement never ceases. From securing tickets to music concerts, movies, and theater shows, to arranging restaurant reservations for a memorable night out, your entertainment will be covered!

•National ID/Passport Services: Need help renewing your national ID or passport? CIB Plus Governmental Concierges services can renew it for you with ease.

•Travel Arrangements: CIB Plus Concierge services go beyond everyday tasks by organizing your entire travel experience, from booking flights, trains, buses, and hotels to offering visa assistance.

•Pick Up/Delivery Services: Streamline your lifestyle with CIB Plus Concierge services, designed to handle all your tasks effortlessly, from collecting and dropping off items to shopping for groceries, books, gifts, delectable chocolates, and exquisite flowers.

•Notary Services: Buying, selling, or renting property is no longer a big deal. Les Concierges Egypt will take care of all the documents and registrations, so you can relax and focus on the move itself.

•VIP Services: Enhance your travel journey with CIB Plus Concierge's exclusive VIP offerings, featuring airport transfers, VIP service, and personalized meet-and-assist services.

•Auto Services: Experience a smooth journey with CIB Plus Concierge services, through their auto service offerings such as assistance in selling or purchasing a vehicle, car detailing, scheduling maintenance, and access to car rentals.

•Health and Wellness: Elevate your well-being with CIB Plus Concierge services, which place your health at the forefront by facilitating doctor appointments and referrals, arranging gym memberships, spa visits, and assisting you in enrolling in exclusive classes.

  • Password has to be 8 to 12 characters in length
  • Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
  • Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
  • You cannot use Arabic letters in the password
  • Username cannot be part of the password
  • Password has to be 8 to 12 characters in length
  • Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
  • Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
  • You cannot use Arabic letters in the password
  • Username cannot be part of the password
  • Password has to be 8 to 12 characters in length
  • Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
  • Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
  • You cannot use Arabic letters in the password
  • Username cannot be part of the password
  • Password has to be 8 to 12 characters in length
  • Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
  • Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
  • You cannot use Arabic letters in the password
  • Username cannot be part of the password
  • The username has to be alphanumeric with no Arabic characters: You can use letters and/or numbers, but all letters have to be in English
  • Maximum username length is 30 characters: You can have a username of one letter or one number if you find it available, but you cannot go over 30 in length
  • Username is case sensitive: If part of your username is capital or small letter, you will need to always type it the same way when you log on
  • Spaces and special characters (“ ' * % & /) are not allowed
  • If you are consistently receiving invalid credentials error, please make sure you try a different username.
  • The username has to be alphanumeric with no Arabic characters: You can use letters and/or numbers, but all letters have to be in English
  • Maximum username length is 30 characters: You can have a username of one letter or one number if you find it available, but you cannot go over 30 in length
  • Username is case sensitive: If part of your username is capital or small letter, you will need to always type it the same way when you log on
  • Spaces and special characters (“ ' * % & /) are not allowed
  • If you are consistently receiving invalid credentials error, please make sure you try a different username.

In order to perform a third party transfer outside your own accounts, you have to set up your third party payment beneficiary first. This can be done through the following:

  1. From the Internet Banking home page
  2. Select “Money transfers”
  3. "Payments to Others”
  4. Click on “Add New” and set up your beneficiary
  5. From the Internet Banking home page
  6. Click “Edit” in the quick pay widget
  7. It will direct you to the Payments to others page
  8. Click on “Add New” and set up your beneficiary

You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your third party payments.

In order to perform a third party transfer outside your own accounts, you have to set up your third party payment beneficiary first. This can be done through the following:

  1. From the Internet Banking home page
  2. Select “Money transfers”
  3. "Payments to Others”
  4. Click on “Add New” and set up your beneficiary
  5. From the Internet Banking home page
  6. Click “Edit” in the quick pay widget
  7. It will direct you to the Payments to others page
  8. Click on “Add New” and set up your beneficiary

You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your third party payments.

You can activate or re-activate your credit card by calling 19666 from your registered mobile number, select activation option and follow the instructions written on the card.
Each answer’s characters should be between 1-40 characters. The answer is not case sensitive, and special characters are allowed. The response field should not be left blank.

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