Personal Banking FAQs

• This is the first specialized investment product for CIB Private customers based on their risk appetite.
• This highly customizable investment opportunity provides 6 different portfolio models that vary across securities and asset classes.
• Investments in customer-proposed portfolios will be managed by the reputed Asset Manager, CI Asset Management.

Sign-up points are awarded after the first purchase using the credit card within 2 months from the issuance date of new cards. Gift points are inapplicable for supplementary cards, replaced or renewed cards:

• Gold Credit Card: 10,000 points
• Titanium/Heya Credit Card: 20,000 points
• Platinum Credit Card: 40,000 points.

For more information, click here.

CIB’s Smart Wallet is a mobile application that enables you to do the following:

• Pay all your bills, top-up your mobile credit, donate to various organizations, etc.
• Send and receive money from your wallet to any other wallet in Egypt.
• Withdraw or deposit money via any ATM in Egypt or any CIB Smart Wallet authorized agent.
• Shop from any brand that has the “Meeza Digital” logo by scanning the merchant’s QR code.
• Issue online cards with any desired amount that can be later used for making online purchases

Both cards offer a welcome gift: You can earn 5,000 Miles with your Platinum credit card and 3,500 miles for your Titanium credit card when you use it for any retail transaction within the first 2 months of issuance.

• You can send and receive money instantly to any person on IPN
• You can check your bank account balance
• You can send money to any IPN bank account, Meeza cards and digital wallets

• Priority check-in at business class counters for EGYPTAIR flights
• Additional free checked baggage allowance (weight and size limitations as per EGYPTAIR baggage policy) when flying with EGYPTAIR
• 50% discount on last-minute business class upgrades at EGYPTAIR check-in counters (subject to availability)
• 25% discount on EGYPTAIR seat selection; including first row & exit seats purchased through EGYPTAIR sales offices and call center only
• 25% discount on pet fees on EGYPTAIR flights (purchased through EGYPTAIR sales offices and call center only)
• 10% discount on international EGYPTAIR flights (purchased through EGYPTAIR sales offices only)
• One free reservation change per ticket for reward tickets (tickets purchased using miles)

• Regular authentication using username and password
• Strong password rules
• Higher Authentication for 3rd party transfers using the OTP.
• Session timeout.

• Regular authentication using username and password
• Strong password rules
• Higher Authentication for 3rd party transfers using the OTP.
• Session timeout.

Please follow the below steps to further secure your information:

• Do not share your Internet and Mobile Banking username and password with anybody
• Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
• Log out of your Mobile Banking session when finished
• Do not leave your mobile unattended without logging out
• Password-protect your mobile device
• Keep the operating system of your mobile device up to date
• Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

Please follow the below steps to further secure your information:

• Do not share your Internet and Mobile Banking username and password with anybody
• Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
• Log out of your Mobile Banking session when finished
• Do not leave your mobile unattended without logging out
• Password-protect your mobile device
• Keep the operating system of your mobile device up to date
• Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.