العربية

Meeza prepaid cards can be issued to any Egyptian customer that has valid national ID, with no need to open a bank account.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.
Merchant payments, bill payments and ATM transactions.
  • Transfer to Own Account (Same & Cross)
  • Transfer to Other CIB (Same & Cross)
  • Transfer Outside CIB
  • Credit Card Settlement
  • Transfer to Own Account (Same & Cross)
  • Transfer to Other CIB (Same & Cross)
  • Transfer Outside CIB
  • Credit Card Settlement
All banked customers and/or Meeza prepaid cardholders can benefit from IPN services through the InstaPay app owned by EBC.
IPN enabled Banks; to send from bank accounts, and receive from bank accounts, Meeza Digital wallets and Meeza cards
CIB is always responsible for securing and overseeing your account. Proper authorization from the customer is required to allow CIB to process the transaction.
The bank itself.
This depends on the responsible party that receives employees bank cards at your workplace. In most cases, the HR department receives them on behalf of employees.
Please send an e-mail to cibcustomercareunit@cibeg.com or call us at 19666.
When you top up mobile credit from Etisalat or Vodafone through the updated app, you will be charged an additional transaction fee, besides the existing service fees charged by the telecommunication companies. Orange and WE customers are exempted from the additional transaction fees and will only be charged the existing service fees by their service provider.
  • Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
  • Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.

 

Based on instructions we have received; the Bank is required to stop all foreign currency transactions through the Smart Wallet Online Card. Please note that local currency transactions through the Smart Wallet Online Card are working normally.
To protect your information, please note that taking screenshots isn’t allowed while using the app

There are two types of Smart Wallet app lock based on the reason of locking:

1- If you entered wrong info (OTP and/or security questions answers) while resetting the PIN, your app will get locked for a certain time only, you can wait for 6 hours and then try again. In case you cannot wait or cannot remember your security questions’ answers or have not set the questions yet, please contact our call center on 19716.

2- If you entered a wrong PIN that does not match the PIN selection criteria for 3 consecutive times, your wallet will get locked indefinitely. In that case, if you already set your security questions, you can unlock it either by clicking on “Forgot your PIN?” from the login page and proceeding with the steps within the app or contact our call center on 19716 if you cannot remember your security questions’ answers or did not set the questions yet, please contact our call center on 19716.

Please make sure to consider the following criteria when choosing a PIN.:

1- PIN must consist of 6 digits

2- PIN should not include more than two repetitive digits (111)

3- PIN should not include three consequential digits (123)

MyCIB debit card is issued as a nameless card as it is a pre-printed debit card availed instantly upon opening the account for customer convenience.

Earning miles is only available on retail purchase transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.
Yes. The more you use your "Mileseverywhere" credit card, the more miles you will earn on domestic & international retail transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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