Personal Banking FAQs

You can choose a new PIN by:

• Calling 19666 from your registered phone number
• Phone Banking from your registered phone number
• If you remember your old PIN you can also do it using any CIB ATM

Receive points by engaging with any of the highlighted products:

• All CIB credit and debit cards (except CIB-EgyptAir Mileseverywhere cards and corporate cards)
• Unsecured Personal Loans
• Third party account transfers through the Internet Banking Service.

For more information, click here.

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card and click on “Show My Transactions”
• Select the transaction to dispute
• On the transaction details page, click on “Dispute this Transaction”
• Fill in the dispute reason
• Click on “submit”
• Request submitted successfully

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

You earn miles based on your credit card’s retail spend. Platinum credit cardholders earn 1 mile per EGP 30 spent, while Titanium credit cardholders earn 1 mile per EGP 50 spent.

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “View All” under “Saved Transfers” section
• Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
• Alternatively, click on the delete icon to remove the beneficiary

You can simply enable biometrics login through one of the below options:

Before login:

• On the app's login page, click on Fingerprint/Face ID icon.
• Enter your username and password.
• Agree to the Biometrics terms and conditions, then click on "Activate Now”.
• Enter the OTP sent to your registered mobile number.
• Your Face ID/Fingerprint will be activated successfully.

From your profile:

• Log in to your CIB Mobile Banking app.
• Click on “Profile” icon.
• Toggle on “Login using Biometrics Feature” button.
• Agree to the Biometrics terms and conditions, then click on "Activate Now”.
• Enter the OTP sent to your registered mobile number.
• Your Face ID/Fingerprint login will be activated successfully.

• Log into your Internet or Mobile Banking account
•  Click on the “Requests” tab

        For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”

        For Internet Banking: Select “E-Statement Enrollment”

• Choose “E-Statement Enrollment”
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Press “Submit”
• Press “Confirm” once the confirmation message appears

• Log into your Internet or Mobile Banking account
•  Click on the “Requests” tab

        For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”

        For Internet Banking: Select “E-Statement Enrollment”

• Choose “E-Statement Enrollment”
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Press “Submit”
• Press “Confirm” once the confirmation message appears

1. Log into your Internet or Mobile Banking account
2. Click the “Requests” tab
3. Choose “E-Statement Enrollment”
4. Read the terms and conditions
5. Check the box to agree to the terms and conditions 
6. Click “Submit”
7. Click “Confirm” once the confirmation message appears

1.         Log into your Internet or Mobile Banking account

2.         Click the “Requests” tab

3.         Choose “E-Statement Enrollment“

4.         Read the terms and conditions

5.         Check the box to agree to the terms and conditions

6.         Click “Submit”

7.         Click “Confirm” once the confirmation message appears

 

• Log in to your Online Banking account
• Click on “Transfers "on the home page
• Select “Charities” under "Transfer Types"
• Select “Charity Category” and then choose the preferred “Charity”
• Choose the account you want to send from
• Enter the amount and click on “Continue”
• Review the Transaction Summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract “Transaction Receipt” by clicking on the extract button in the top right side of the transaction summary screen

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Show My Transactions” under “My Transactions”
• Click on “Filter” 
• Filter by date or amount range, then click on “Apply” 
• Then, click on “Export” 
• Choose the needed format to download transactions, then click on “Download” button

• Log in to your Online Banking account
• Click on “Accounts” under “Savings & Investments” section
• Select the account
• Click on the “View All” next to “Transactions”
• Click on “Filter” 
• Filter by date or amount range, then click on “Apply” 
• Then, click on “Download Transactions” 
• In case you want to change the filter data, choose clear all
• Choose the needed format to download transactions, then click on “Download”