You can add a new card or amend an existing one via your Online Banking account.
Online Banking (Mobile and Internet Banking)
Note:
• If it is a personal mobile number, please visit your telecommunication company’s branch with the registered owner of the mobile number and ask them to transfer the ownership of the line to you.
• If it is a business mobile number, ask your company’s delegate to fill out the form on the CIB Smart Wallet website and send it to the telecommunication company. The company will link the mobile number to your National ID. You may then register for CIB Smart Wallet normally.
When making a transfer, you will be able to view all the transaction’s details, and you will be asked to confirm the validity of the information before the transaction is processed. Once you confirm the transaction, CIB will not be able to reverse it.
To return the money to your wallet, you will need to contact the recipient wallet’s owner to return the money. The Bank will not be required to return the funds.
• Please contact our Smart Wallet Customer Care line at 19716.
• One of our agents will ask for your wallet details and transaction data, after which we will immediately proceed to take proper action.
You can add a new card or amend an existing one via your Online Banking account.
Online Banking (Mobile and Internet Banking)
Note:
CIB and non-CIB customers:
Your Smart Wallet will then be activated and ready to be used.
CIB Customers only:
For Internet Banking: Select "Manage Smart Wallet"
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