Personal Banking FAQs

Yes, you may partially pay any of your bills, except for WE landline bills, which need to be paid in full.

Yes, you may partially pay any of your bills, except for WE landline bills, which need to be paid in full.

Through the Smart Wallet application:

• Select “Payments.”
• Select your desired service and biller.
• Enter the subscriber/reference number (or you can select the subscriber from your contact list).
• Select the desired amount (if you’re recharging your phone credit) or select “Confirm” (if you’re paying a bill).
• Enter your wallet PIN.
• Your transaction is complete.

Through the Smart Wallet application:

• Select “Payments.”
• Select your desired service and biller.
• Enter the subscriber/reference number (or you can select the subscriber from your contact list).
• Select the desired amount (if you’re recharging your phone credit) or select “Confirm” (if you’re paying a bill).
• Enter your wallet PIN.
• Your transaction is complete.

If your deactivation trial through the portal fails, you will have to visit your nearest CIB branch to submit a normal deactivation request if you are a CIB Smart Wallet customer. If you are not a CIB Smart Wallet customer, you will have to refer to the other wallet provider to complete your un-registration process.

If your deactivation trial through the portal fails, you will have to visit your nearest CIB branch to submit a normal deactivation request if you are a CIB Smart Wallet customer. If you are not a CIB Smart Wallet customer, you will have to refer to the other wallet provider to complete your un-registration process.

• Click on the side menu icon on the homepage.
• Select “Settings”.
• Select “Change PIN.”
• Insert the old (current) wallet PIN.
• Then insert the new wallet PIN twice.
• Your wallet PIN will then be changed.

On the homepage, you will find your payment activity in a chart. Select “View Transactions” to check your entire transaction history.

To filter or sort your transactions, select “Filter and Sorting”. You can filter by date, transaction type, or status of the transaction (all, successful, or failed).