Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx
Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page.
Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.
First, check if the brand/merchant has a “Meeza Digital” logo.
Merchant-initiated payment:
- Ask the cashier to make a purchase using their QR code.
- On your Smart Wallet application, select “Purchase” from the homepage menu.
- Select “Scan Merchant QR” and proceed to scan the QR code.
- The payment details will appear on your application (merchant name, transaction amount, etc.).
- Confirm the payment by pressing and holding the “Purchase” button.
- Your transaction will then be completed, and you will be provided with an invoice.
Customer-initiated payment:
- Ask the cashier to pay using your mobile wallet and ask for the 9-digit ID number.
- On your Smart Wallet application, select “Purchase” from the homepage menu.
- Select “Enter Transaction Details Manually.”
- Enter the merchant’s 9-digit number or choose it from your contact list.
- Enter the desired amount, and then enter the order number (optional).
- Press and hold the “Purchase” button to confirm.
- Enter your wallet PIN.
- Your transaction will then be completed. The merchant will receive an SMS with your payment details.
Request-to-Pay feature:
- The merchant will send you a request-to-pay notification on your mobile with the transaction details (merchant details, transaction amount, etc.).
- Review the transaction details.
- Enter your wallet PIN and press “Confirm.”
- Your transaction will then be transferred to the merchant successfully.
From the Internet Banking Home Page:
- Click on “Historical Statements” in the main menu
- Go to “Account Statements”
- “Choose your desired account”.
From the Internet Banking home page:
- Click on “Historical Statements” in the main menu
- Go to “Card Statements”
- “Choose your desired card”.
From the Internet Banking home page, click on your preferred card and your activity will be displayed.
On the homepage, you will find your payment activity in a chart. Select “View Transactions” to check your entire transaction history.
To filter or sort your transactions, select “Filter and Sorting”. You can filter by date, transaction type, or status of the transaction (all, successful, or failed).
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
Authorized Banking Agent:
- You can go to any authorized banking agent to withdraw money from your Smart Wallet.
- Head to the nearest CIB Smart Wallet banking agent outlet
- On the Smart Wallet app, tap “Withdraw”
- Click on “Agent Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated.
- Give the OTP to the agent to complete the withdrawal transaction
- The agent will confirm the withdrawal request and the POS will print two receipts
- You will then receive your cash and a copy of your receipt
Through an ATM:
- On the Smart Wallet app, tap “Withdraw”
- Click on “ATM Withdrawal”
- Enter the withdrawal amount to generate an OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- Enter the OTP on the ATM screen to complete the withdrawal transaction
- At the ATM, Select “Cardless Services”
- Select “Smart Wallet”
- Select “Cash Withdrawal”
- Enter your mobile number
- Enter the OTP extracted from your Smart Wallet app
- Enter the amount to be withdrawn
- Your transaction will then be completed and you will receive your cash
Customers get enrolled automatically once they have an eligible product.
- Call Quintessentially on dedicated contact number: +2022516 9930
- Application Link: https://concierge-for-cib-private.pages.dev/
- Email: CIBPrivate@Quintessentially.com
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
You can activate your credit card by sending an SMS to 1491 from your registered mobile number. You’ll need to send 02 followed by the last four digits of your card and follow the instructions. Once completing those steps, visit the nearest CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.
To activate your debit/credit card, please follow these steps:
- Log in to your CIB Online Banking
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by clicking on “More” under the services bar
- Choose the required card
- Enter the expiry date of the card
- Check the box to Confirm that you have received the physical card
- Click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Visit the nearest CIB branch with your national ID or passport to sign the activation form.
- Login to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
- When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
- Choose “OTP Hard Token” and click on “Activate Now”
- Enter the serial number of the device collected from the branch and the OTP generated by the device
- Click on “Submit”
- OTP Hard Token activated successfully
- Download the CIB OTP Token app from your device’s app store
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
- When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
- Choose "OTP Soft Token" and click on “Activate Now”
- An SMS will be sent to your registered mobile number with a clickable link
- Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
- Create a PIN code and confirm it
- A verification code will appear on the screen
- Copy the verification code and enter it on the Internet or Mobile Banking app
- Click on “Continue”
- A success screen will appear, showing the successful activation
You can activate your debit card through Phone Banking (IVR) service by calling 19666 from the registered mobile number or via SMS or via ATM.
- Log in to your Online Banking account
- Click on “Transfers” from the home page
- Choose “local” then select “IPN -Instant transfers”
- Click on “New Beneficiary”
- Enter the required beneficiary details (account number, IBANs, registered mobile number, IPA, card number, or mobile wallet)
- Choose “Save Beneficiary & Close”
- Create a nickname, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary will be added successfully
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
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