You can check the following link: https://cib.eg/uec.
By calling EGYPTAIR call center on 1717 or visiting any EGYPTAIR branch.
Visit our Online Banking page to learn how to register
Visit our Online Banking page to learn how to register
To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
- Go to https://ebanking.cibeg.com
- Click on “Register New User ” below the Sign-In area
- Fill in the following fields:
- Username
- Password
- Password Confirmation
- Card Number
- Card PIN
- Check the “I accept the terms” box after carefully reviewing it
- Click on “Register New User”.
Please visit your nearest CIB branch or call 19666.
Please call call center on 19666 or visit your nearest CIB branch.
You can report a suspicious transaction at any time via the call center.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
You can request a card closure through the call center.
You can issue a chequebook through one of the following channels*:
- Branch network
- ATMs
- Phone Banking
Internet Banking and Mobile Banking through the steps below:
- Go to “Requests”
- For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
- Choose the branch you want it to be delivered to
- Fill out the form to complete your request
*To issue chequebooks, the account balance should be EGP 25,000. starting 22nd of June,2023
You can issue a chequebook through one of the following channels*:
- Branch network
- ATMs
- Phone Banking
Internet Banking and Mobile Banking through the steps below:
- Go to “Requests”
- For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
- Choose the branch you want it to be delivered to
- Fill out the form to complete your request
*To issue chequebooks, the account balance should be EGP 25,000. starting 22nd of June,2023
You can request a stamped physical statement for your credit card at your nearest branch.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
You can request through the online/mobile banking or contact the call center.
You can reset your PIN through the app by following the below steps:
- On the app login screen, click on “Forgot your PIN”
- Enter the mobile number registered on the wallet and your National ID
- Enter the OTP received via SMS
- Answer your previously set security questions
- Upon successful validation, please set a new PIN and enter it twice. PIN should not include repetitive or consecutive numbers or a PIN that have previously been used.
The card will be displayed once you select “Online Card” from the Smart Wallet homepage. Click on the card to retrieve the CVC.
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