Personal Banking FAQs

CIB does not store any account details on your mobile device.

All transfers are free of charge through Internet and Mobile Banking Except for outside CIB transfers, which cost you the following:

Transfers in Egyptian Pound inside Egypt (Waived until 31st December 2021):

• Commission: 0.1% from the amount with minimum of EGP 10.
• Swift Charges: Equivalent to 2.5 USD through Online Banking while it costs you USD 5 if executed through CIB branches.
• Beneficiary Bank Fees: 15 EGP.

Transfers in a foreign currency outside Egypt:

• Commission: 0.15% from the amount with minimum of USD 10.
• Swift Charges: Equivalent to USD 10 through Online Banking while it costs you USD 20 if executed through CIB branches.
• Beneficiary Bank Fees: Based on the beneficiary bank fees and charges USD equivalent is calculated upon execution and based on CIB’s daily currency free market rate.

There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.

Yes, make sure they have the meeza Digital logo and confirm that they accept QR payments.

There are no required fees to enroll in CIB Private.

Yes, if the school or college is listed on a CIB ATM, or if the school or college has a POS.

Only CIB Primary cardholders enjoy free access.

Yes. For debit cards, you have to call 19666 from your registered mobile number.

No, you can view your active cards only. You can easily activate your card through IVR or SMS.

No, but you can simply apply for loans and credit cards through the CIB website here.

Yes, you can have a notification appear on your Internet banking home page once you sign in if an account’s balance falls below or rises above a certain limit, this can be done through “Notifications” under the “Settings” tab where you can set up your rule.

Customers can use the credit card and pay in installments with zero interest through one of the merchants in the below link.For merchants with zero interest installments, please click here.

Should be done from a branch.

You must ask the merchant to refund the transaction.

No.

If your due date is 25 from each month you can change it to be 5 from each month, and your statement will start from the 21st to the 20th of the next month.

Once a username is set, it cannot be changed.

Yes.

Once a username is set on the Internet Banking, it cannot be renamed.

Yes, you can check your available balance and the payment information for your credit card.