العربية

You can find them at the following link: https://cib.eg/uec.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.
  1. Select “Generate an OTP” on the ATM screen
  2. Your OTP will be sent to your registered mobile number via SMS
CIB wealth customers can receive a complimentary Wealth Platinum debit card at issuance. Plus customers can apply for CIB Titanium debit card.
The noon card offers you the opportunity to waive the annual renewal fees. For more details, please visit: https://cib.eg/1aee92
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
Contact your dedicated Plus Banker or call CIB call center at 19666 to get your service code.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
You can check the following link: https://cib.eg/4z1
You can join Overseas Banking by opening an account with CIB and meeting eligibility criteria of CIB Wealth or CIB Plus.
After the first statement is issued, you’ll receive a message with the total dues during the statement. You can check for more info through the mobile/internet banking or via the call center at 19666.

InstaPay will inform you of the transaction status instantly. The status can be one of the following:

  • Successful Transaction: The transfer amount is credited to the beneficiary’s account.
  • Rejected Transaction: The transfer was rejected and the transfer amount is reversed to your account.
  • Pending Transaction: The transaction is sent to the beneficiary’s bank to be executed, but the bank hasn’t confirmed crediting the transfer amount to the beneficiary’s account. The transaction status will be updated shortly to either “successful” or “rejected”.
  1. From the Internet Banking Home Page, click on the desired account then click on “View More”
  2. Click on the “Transaction History” tab and select the “Label” tag for the transactions
  3. Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.
  1. From the Internet Banking Home Page, click on the desired account then click on “View More”
  2. Click on the “Transaction History” tab and select the “Label” tag for the transactions
  3. Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.

The first time you download the application, you can watch tutorials on the different services provided by the Smart Wallet. To learn more, log into your wallet, click on the side menu icon, then select “Service Information”.

You will find a description of each service, its fees, and a URL link to its educational video.

You can also visit the CIB website (www.cibeg.com) for more information.

Customers can load the card via ATMs only. Meeza prepaid cards do not accept transfers (including internet banking) and cannot accept deposits via branch teller. In special cases, Meeza prepaid cards accept ACH transfers from CIB accounts only.

Enter your PIN upon opening the application to use your wallet.

The PIN ensures the safety and security of your data. The PIN you create should not contain sequential digits or repeated characters (the maximum repetition allowed is two times).

If you enter an incorrect PIN three consecutive times, your wallet will be locked and you will be required to contact the call center to reset it.

Cardless deposits can be made at the ATM using an account number.

Make a deposit at a CIB branch or via ATM.

Card deposits are capped at EGP 100,000/day and card-less deposits are capped at EGP 20,000/day.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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