العربية

The Mobile Banking service is available outside Egypt. We recommend that you check your roaming coverage and charges prior to your travel date.
  • Single-use online cards will expire immediately after your first purchase or after 24 hours from the issuance date.
  • Multi-use online cards may be used for up to 3 transactions per month.
No, the OTP you receive is for single use and is valid for 15 minutes.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
Once you have added your related account to your Internet Banking, you can use the same OTP token app for both accounts.
Yes.
Yes.
Unfortunately not. These types of cards are authorized by the company for deposit purposes only.
Yes.

Yes, through the following these steps:

  1. From the Wallet application on your mobile, select "ATM Cash Out"
  2. Enter the amount you wish to withdraw, followed by your Wallet password, in order to receive an OTP.
  3. On the ATM, select "Cardless Services"
  4. On the ATM, select "Smart Wallet"
  5. On the ATM, select "Cash Withdrawal"
  6. On the ATM, enter the registered mobile number
  7. On the ATM, enter the OTP received from your Smart Wallet application
  8. On the ATM, enter the amount to be withdrawn.
No. All transactions are secured using your IPN’s PIN, which cannot be accessed by InstaPay. CIB will not authorize any transaction without proper customer consent using their IPN’s PIN.
Yes.
No, currently Meeza cards cannot be linked to Smart Wallet. We will announce when this feature will be available.
No, online cards can only be used online.
It will be delivered at the delivery place and the receiver must provide a valid ID and sign upon receiving the card.
Supplementary cardholders can benefit from the installment program normally through the merchant side. but they cannot request to enroll in a transaction via the call center. Only the primary cardholder is permitted to make such requests.
The primary cardholder alone can set up installments for transactions made with the supplementary card through our Mobile Banking app or by contacting our center at 19666. However, if the transaction is set up directly through the merchant, the supplementary cardholder can pay it in installments.
The supplementary cardholder can earn loyalty rewards normally on his purchase transaction, but the primary cardholder can only request to redeem the rewards from the online portal. Please check the following link for more information, please visit: https://cib.eg/uec.
Yes, the supplementary cardholder can enjoy access to all lounges except EgyptAir lounges as it is exclusive for the primary cardholders only.
No, Meeza cards cannot be issued for companies. It only issued to Egyptians 16 years old and above.
We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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